Shipping policy
Shipping Policy
Shipping Rates Shipping costs are calculated based on:
- Item dimensions and weight
- Destination address
- Country of delivery
Final shipping rates will be calculated and displayed at checkout before you complete your purchase.
Shipping Methods We offer various shipping options depending on your location and the size of your order. Available methods and estimated delivery times will be shown during checkout.
Secure Packaging All shipments are carefully packaged and fully secured to ensure your custom marble products arrive safely. We use protective materials appropriate for the size and fragility of each item.
Processing Time Every item is custom-made specifically for you. Please allow 10 to 30 days for production before shipping. You will receive a notification when your order ships.
Delivery Times Delivery times vary by destination and shipping method selected:
- Domestic (Greece): [3-5 business days]
- European Union: [7-15 business days]
- International: [15-60 business days]
These are estimates and actual delivery times may vary. Please note that total delivery time includes both production time (10-30 days) and shipping time.
Tracking Once your order ships, you will receive a tracking number via email so you can monitor your delivery.
Shipping Restrictions We ship to most countries worldwide. If we cannot ship to your location, you will be notified during checkout.
Customs and Duties For international orders, customers are responsible for any customs fees, import duties, or taxes imposed by their country.
Damaged or Lost Shipments If your item arrives damaged or is lost in transit, please contact us within 48 hours with photos (if damaged). We will work with you to resolve the issue.
Contact For shipping inquiries, contact us at vaslismarbles@gmail.com or at +302521034110 .